What’s your exchange and return policy?

Answer: Would you like to exchange or return a product? It's simple and fast with our easy three-step process! You can return your order for free within 30 days of receiving it , and we’ll refund the purchase amount to your account within five business days after we receive the returned items. Free and Easy Returns in Three Simple Steps Step 1: Complete the return form here Step 2: Send your order back to our answer number Lion's Tale Studios 11111 4010 ZX Zoelen, The Netherlands Be sure to include a Track and Trace code with your package. As the sender, you are responsible for the return, and we want to avoid any misunderstandings. Step 3: Receive your refund Once we’ve received your package, we’ll process your refund and ensure the amount is back in your account within five business days. Need help? Just send us an email, we're here to listen, help, and find the right solution with you. Whatever you need, we're by your side. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp . - We will respond within 24 hours

How can I track my order?

Answer: You can use our business parther PostNL's Track & Trace option here: English: https://www.postnl.nl/en/track-and-trace Nederlands (EU): https://www.postnl.nl/track-en-trace Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

Which countries do you ship to?

Answer: Yes, we ship world wide! Check out our list below. Asia (Zone 1) Hong Kong Indonesia Japan Singapore South Korea We ship to 25 EU countries (Zone 2) Austria Belgium Bulgaria Croatia Czech Republic Denmark Estonia Finland France Germany Greece Hungary Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden North America (Zone 3) Canada United States of America United Kingdom (Zone 4) British Forces England Northern Ireland Scotland Wales Rest of World (zone 5) Australia Saudi Arabia UAE Check all delivery times here (PostNL .pdf file) Look for your Country and Parcels with Track & Trace to view estimated delivery time. Your country isn’t listed? We’d love to find a solution - contact us for international requests at: info@lionstalestudios.com or use our Chat on WhatsApp .

How do I choose the right size?

Answer: All relevant products include a size chart. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

What are your shipping times and costs?

Answer: We ship worldwide from the Netherlands with trusted carrier PostNL Business . Estimated Delivery Times: NL: 1-2 days (just 1 day if ordered before 17:00 CEST) Usually next business day, sometimes 2 days during busy periods. Benelux: 2-3 days Belgium often 1-2 business days, Luxembourg 2-3. EU: 3-7 days Germany, France typically 2-4 days; southern or eastern EU countries 4-7 days. Worldwide: 7-20 days USA often 7-10 days, Asia / Australia / Middle East can be 14-20 days depending on customs. Worldwide - New Arrivals: 3-15 business days (depending on customs) All shipments are tracked & handled with care. Shipping Costs: NL & EU: Free when spending over €100 UK: Free when spending over €150 USA & Canada: Free when spending over €150 Asia (e.g. Indonesia, Japan): Free when spending over €150 Premium Destinations (UAE, Saudi Arabia, Australia): Free when spending over €150 You’ll receive tracking details via email once your order has been shipped. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

When will my order be delivered?

Answer: Swift and reliable delivery with PostNL and trusted partners. NL: 1-2 days (just 1 day if ordered before 17:00 CEST) Usually next business day, sometimes 2 days during busy periods. Benelux: 2-3 days Belgium often 1-2 business days, Luxembourg 2-3. EU: 3-7 days Germany, France typically 2-4 days; southern or eastern EU countries 4-7 days. Worldwide: 7-20 days USA often 7-10 days, Asia / Australia / Middle East can be 14-20 days depending on customs. Worldwide - New Arrivals: 3-10 business days (depending on customs) All shipments are tracked & handled with care. Check all delivery times here (PostNL .pdf file) Look for your Country and Parcels with Track & Trace to view estimated delivery time. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

Is my payment safe and secure?

Answer: Shop with confidence - We only provide secure payment methods , protecting your transactions every step of the way. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

What do customers say about Lion's Tale Studios?

Answer: Click here to see all Google reviews or to leave us a review. Our Score at Google : 5.0/5 Excellent Click here to see all Trustpilot reviews or to leave us a review. Our Score at Trustpilot : 4.8/5 Excellent Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

What is your reply address for returns?

Answer: Please use this address only for our free return policy ! Lion's Tale Studios 11111 4010 ZX Zoelen, The Netherlands Available from the 5th of February 2025 Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .

Do you have genuine reviews?

Answer: Absolutely. We believe in transparency and real feedback. You can read what our customers say on both Google and Trustpilot : 🔗 Google Reviews 🔗 Trustpilot Reviews All reviews are 100% verified and reflect real experiences with Lion’s Tale Studios. Any other questions? Please contact us at: info@lionstalestudios.com or use our Chat on WhatsApp .